FMCSA Service Center

Definition

FMCSA service centers are the four regional offices (Eastern in Baltimore, Southern in Atlanta, Midwest in Olathe KS, Western in Lakewood CO) that manage compliance reviews, new-entrant safety audits, and enforcement actions in their multi-state regions. Each service center supervises state-level FMCSA division offices and coordinates with state DOT enforcement partners. Carriers needing to escalate a DataQ challenge or appeal a safety rating typically contact the service center for the state in which the underlying incident occurred. The service center contact directory is published at fmcsa.dot.gov; phone-tree routing can take 10+ minutes during peak hours.